Frequently Asked Questions (FAQ) - Electro Threads – Electro Threads™
HAPPY HOLIDAYS

Frequently Asked Questions (FAQ)

Before submitting a ticket, please see the below frequently asked questions in regards to your order with us. If none of the below answers applies to you, feel free to submit an email. 

 

  • Where is my order?

We received a lot of questions about our order times. We strive to send every order as quickly as possible! However, some orders placed will be on items that we custom print & cut and/or have to place a custom order for (i.e. ordering a hoodie in Summer that we likely won't have in stock). We promise to ship all orders as quickly as possible and if any order or item will take more than 3-5 days to ship we will contact you to let you know the updated production time. 

  • Do you ship internationally?

Yes.

  • What are your office hours?

Our office hours are Monday through Friday, from 12PM MST to 6PM MST. Any questions or concerns submitted during the weekend will be responded to promptly on the following business day.

  • I messaged but haven't heard back for 48 hours.

Please check your SPAM folder. If you still haven’t received a reply, please email us again or leave a voicemail at (210) 802-7587. Please note our office hours, which are Monday through Friday, 12PM MST through 7PM MST. Questions and concerns from the weekend will be responded to promptly on next business day!

  • The Tracking Number says delivered, but I haven't received my order.

All domestic delivery issues become the responsibility of USPS once it’s been shipped from our warehouse. You may contact them at (800) 275-8777.

  • Why isn't my tracking number working?

Often, tracking numbers will only function on domestic orders, as foreign postal systems will not update the location of the package in our carriers' systems. International shipping usually takes 1-2 weeks, so you can estimate that it will take about that long from the time your package ships until you will receive it. If your order is domestic and the tracking number doesn't work, please let us know so we can make sure that your items were properly shipped.

  • Where do I ship my returns to?

Please, for any approved returns, ship them to the following address: 1084 Industrial Park RD, Orem UT 84057 - Do not ship a product back unless it has been approved!

  • Change of address information

Should you need to change the shipping address of your product, contact us immediately. If the product has not shipped, we will be able to fix this in our backend for no additional fee. However, should the package have shipped prior to us receiving the updated address from you, there is a $10 fee (US, $25 international) for having the product sent to a different address. This fee will cover us having the product shipped back to us, to then be shipped to the correct address you specify. A change of address, once the order is shipped, is only possible on orders placed within the United States.

  •  Change of product size

Should you need to change the size of your ordered product, contact us immediately. If the product has not shipped, we will be able to fix this in our backend for no additional fee. However, should the package have shipped prior to us receiving the updated size from you, there is a $10 fee (US, $25 international) to cover shipping charges. 

 

 

Join our Mailing List

This item has been added to your cart.

Continue Shopping View Cart