If for any reason you aren't absolutely blown away by your hand-made wearable art we would absolutely love to make it right in any way we can.
Returns: We stand by our products 100%. If you are not satisfied with any of our products, you are welcome to return it and we will issue you a 100% store credit refund for the purchase price of your order (the amount paid before shipping and after any applicable discounts).
Please note that we will not issue cash refunds for returns. Customers returning items will be issued refunds in the form of a digital gift card for store credit. Shipping costs are non-refundable in any form.
Exchanges: If an item you order from us doesn't fit, don't worry, we are happy to exchange it for a different size. Exchanges for different items or designs are not accepted.
Email us at firstname.lastname@example.org within 10 days of receiving your order for returns/exchange inquiries to receive instructions for handling your return/exchange item(s).
*Return/Exchange inquiries must be made within 10 days of receiving your order.*
Returns and Exchanges are only eligible if the item is unused, unwashed and has not been altered in anyway.
You will be responsible for the return postage on all returns and exchanges. Store credit will be issued once the return items have been received back to ElectroThreads.
***Items that are not eligible for returns are face masks, swimsuits, bodysuits, underwear, mystery items, monthly boxes and gifts.***
Damaged, Defective, or Incorrect Items: If you receive a defective, damaged or incorrect item, Email us at Help@ElectroThreads.com within 10 days of receiving your order and we will get it sorted out immediately.
Cancellations: Email our customer support team at Help@ElectroThreads.com within 24 hours of completing your order to have the order canceled. Unfortunately, due to our on-demand manufacturing process, order cancellation requests must be made within 24 hours from the time of purchase to receive a refund back to the payment method used at the time of purchase. Any orders cancelled or stopped beyond 24 hours from the time of purchase will receive a refund in the form of a digital gift card for store credit.