We will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen.
Reporting a package missing/stolen: Contact the appropriate shipper/postal carrier via telephone and report that your package is missing/stolen. The shipper/postal carrier will open an investigation and issue a Case Number.
Once you have reported the package missing/stolen and received a Case Number, Send an email to Customer Support at: Help@electrothreads.com with your verifiable case number from the shipping carrier.
***This is not an insurance claim for a lost or missing package as "Delivered" packages are not eligible.
***MISSING?STOLEN PACKAGE REPORTS CANNOT BE MADE ONLINE! Please do not confuse this report with a lost package inquire, you must make this report via telephone. Lost package inquiry numbers will not be accepted for order replacement or reimbursement.
International Missing packages: For lost or missing International packages, We will not send out a replacement. We will offer store credit reimbursement minus shipping costs on a case to case basis. We will not reimburse shipping costs for any missing or lost international packages.
Incorrect or incomplete addresses: Electro Threads will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.
"Return to Sender" packages: We will hold "return to sender" packages 1 month for reshipment in the U.S. Canada and Australia. After a that time, the items will be forfeited by the customer and returned back in to Electro Threads inventory. Any package retuned back to Electro Threads will not be reimbursed for shipping costs.