Electro Threads will not refund any customer whose order is not received because the shipping address provided during the checkout process was inaccurate or incomplete.
If your tracking says your package was delivered but you did not receive it or the package is missing, it is your responsibility to first contact your local USPS carrier to report the issue concerning your stolen/lost/undelivered parcel. Once you have contacted the Post office concerning your stolen/lost/undelivered parcel, please email us at: Help@electrothreads.com along with your open case number from the shipping carrier for the lost package and we will work with you to see if we will need to re-send your order or issue a refund on a case-by case basis.
International Missing packages: For lost or missing International packages, We will not send out a second package. We will offer, on a case to case basis a refund minus shipping costs. We will not refund shipping costs for any missing or lost international packages.
Return to Sender packages: All packages retuned back to Electro Threads will not be refunded for shipping costs, only for the price of the the items. We will hold return to sender packages for a month for reshipment in the U.S. Canada and Australia. After a that time we will return the items back in to Electro Threads inventory.