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SHIPPING

Do you ship to my Country?  YES, Electro Threads ships worldwide

*** There is a risk for packages not ever arriving to final destinations going to the UAE, Israel, Tunisia, Indonesia, Morocco, Algeria, Philippines, Portugal, Austria, Mexico and areas in South Africa.***

We will ship to these countries but will not replace or refund lost, missing, stolen, or stalled or misrouted packages 

How long will it take for my package to be delivered once it's shipped?  Once your order is placed online, there is a processing time to manufacture your items, which generally takes 3-18 business days for most products before your order is shipped.

 

Once your order is shipped, First class mail in the U.S. should take anywhere from 3-5 business days to be delivered and Priority mail should take 2-3 business days in the U.S..  You will receive a shipping confirmation email with a USPS tracking number for you to track your package.

*Please note that whatever shipping method you select during checkout will not take effect until the package has left our hands and is shipped out to you.

 Please be advised that packages may encounter random shipping delays which may be severe in some cases. Electro Threads cannot be held responsible for delays once orders have been shipped as we have absolutely no control over the package once it is handed off to the shipper. We will work with shippers as best we can to ensure that packages do make it to our customers as quickly as possible. We reserve the right to solely determine if packages are still in transit or if they should be considered as lost. If a package is considered lost in transit, we will either replace the order or issue store credit for the purchase price of the order. Refunds will not be provided for package considered to be lost in transit.

HOLIDAY ORDER DEADLINES

Thanksgiving:

All items except Blankets, Onesies, and Cloaks must me ordered by November 15th to arrive by November 26th.

Blankets and Accessories must be ordered by November 13th to arrive by November 26th.

Onesies and Cloaks must be ordered by November 9th to arrive by November 26th.

Christmas: 

All items except Onesies, and Cloaks must me ordered by December 6th to arrive by December 24th.

Onesies must be ordered by December 1st to arrive by December 24th.

Cloaks must be ordered by December 10th to arrive by December 24th.

ORDERING BY THE DATES LISTED ABOVE AS "must be ordered by" DATES DO NOT GUARANTEE DELIVERY BY THE DATES SPECIFIED AS "to arrive by" DATES. ORDERING BY THESE DATES ONLY ENSURE THE BEST CHANCE OF RECEIPT BY THE SPECIFIED DATES, AS ORDERING AFTER THE DATES LISTED ABOVE WILL ALMOST ASSUREDLY MEAN THE ORDER WILL NOT ARRIVE BY THE SPECIFIED DATES.

*Please note that due to the unique manufacturing process for our Dream Cloaks, production may take 1 to 8 weeks prior to shipping, depending demand surge.

 

International Packages: Once shipped, International packages to Canada or Australia is typically estimated to be 1 to 3 weeks to arrive.

Packages shipped to other international destinations typically take 3 to 6 weeks to arrive.

*Please note that due to COVID protocols and restrictions put in place by various country's and shipper's, international shipping times and routes may vary wildly from typical estimates. Some packages may be extensively delayed in transit from the US. Electro Threads has no control over this whatsoever and cannot be held responsible for packages once they are handed off to the shipping/postal service.

How do customs fees apply to International packages?  All taxes, duties, and customs fees are the responsibility of the recipient of the package. We cannot predict what your particular charges will be. You can contact your local customs office for more information regarding your country's custom policies. Any Packages returned due to customs fee not paid, will be refunded minus the cost of shipping.
   
     
What if I receive notice that my order has been delivered but I did not receive it?  USPS, UPS, and FedEx often sends premature delivery notices. When this happens, the package usually arrives within three days following the notice. If your package still hasn't arrived within that timeframe, you should contact the appropriate shipper/postal carrier's facility nearest the shipping address via telephone and inquire about the package's whereabouts. It is the customer's responsibility to contact your local shipper/postal carrier in these instances because the package is showing that it has been delivered.     
      
Our customers are very important to us and we want to take the best care of each and every one, so Electro Threads will gladly help our customers who find themselves in these situations by either replacing the order or issuing store credit to reimburse them for the missing order.  Each situation will be assessed individually on a case by case basis, once the package has been verified to be reported as missing/stolen.

We will not issue cash refunds for any orders showing "Delivered" that have become missing/stolen.   

Reporting a package missing/stolen:  Contact the appropriate shipper/postal carrier via telephone and report that your package is missing/stolen. The shipper/postal carrier will open an investigation and issue a Case Number.

Once you have reported the package missing/stolen and received a Case Number, Send an email to Customer Support at: Help@electrothreads.com with your verifiable case number from the shipping carrier. 

***This is not an insurance claim for a lost or missing package as "Delivered" packages are not eligible.

***MISSING?STOLEN PACKAGE REPORTS CANNOT BE MADE ONLINE! Please do not confuse this report with a lost package inquire, you must make this report via telephone. Lost package inquiry numbers will not be accepted for order replacement or reimbursement.

International Missing packages: For lost or missing International packages, We will not send out a replacement. We will offer store credit reimbursement minus shipping costs on a case to case basis.  We will not reimburse shipping costs for any missing or lost international packages.

 

Incorrect or incomplete addresses:  Electro Threads will not replace or reimburse any order not received due to an inaccurate or incomplete shipping address provided by the customer.

"Return to Sender" packages: We will hold "return to sender" packages 1 month for reshipment in the U.S. Canada and Australia. After a that time, the items will be forfeited by the customer and returned back in to Electro Threads inventory. Any package retuned back to Electro Threads will not be reimbursed for shipping costs.