First mask I bought was great, wanted to get some extras when the pandemic stuck around. They sent me smaller masks, despite ordering the same size as before. They were still labeled large but absolutely were not. I asked for replacements thinking it was a fluke. Btw, shipping takes forever, I believe I didn’t receive the replacements until 2 months after my initial order. For some confounding reason they shortened the ear straps from the original design. They vary the sizes of the cloth used that goes against your face to create two different sizes. Why would you shorten the straps??? You have to be saving fractions of a penny in doing this and it’s ultimately so not worth it since customers are just going to get frustrated and demand their money back: The “new” masks are laughably ill fitting now. Mayhaps a child or someone with a very small head would find this mask comfortable. The whole process took far too long to correct with them putting the replacement order through then deleting it accidentally, looong wait times and all for the ultimate disappointment of not ending up with what I wanted, which was another one of their masks that actually fit my head like the first one did.
