Help Center

Changes and cancellations can be requested within 24 hours of placing your order. Please contact our support team with your order number as soon as possible. Items cannot be added to an existing order.

Sign in to your account to view your order status. When your order ships, you will receive a shipping confirmation email with a USPS tracking number.

This is expected. “Unfulfilled” means your items are currently being made. The status changes once your order has shipped.

Please check with your neighbors first. If the package still cannot be found, contact your local post office to file a claim.

Our products are made to order. Most items take 3–18 business days to produce; cloaks may take 1 to 8 weeks.

Ready-to-ship orders placed before 2 PM MST, Monday to Friday, ship the next business day.

First Class takes 3–5 business days and Priority takes 2–3 business days, once your order has shipped. Shipping costs are calculated at checkout.

All orders ship from the United States. Full details are in our Shipping policy.

Yes, we ship worldwide. Delivery to Canada and Australia usually takes 1 to 3 weeks; delivery to other countries usually takes 3 to 6 weeks.

Customs fees, duties and import taxes are the responsibility of the recipient.

Delivery cannot be guaranteed to the UAE, Israel, Tunisia, Indonesia, Morocco, Algeria, the Philippines, Portugal, Austria, Mexico and parts of South Africa.

Return and exchange requests must be submitted within 10 days of delivery through our returns portal. Items must be unused, unwashed and unaltered, with their original tags and packaging.

Approved returns are refunded as store credit; we do not issue cash refunds. Shipping costs are non-refundable.

Exchanges are available for a different size of the same item only, not for a different item or design. Return postage is paid by the customer.

Please report damaged, defective or incorrect items within 15 days of delivery. Contact our support team with your order number and we will help you resolve it.

Face masks, swimsuits, bodysuits, underwear, mystery items, monthly boxes, gifts, sale items, gift cards and custom or personalized products. See our Refund policy for the full terms.

Every product is made to order, printed and sewn by hand in Utah, using vegan materials and original hand-drawn artwork.

Our blankets are twin size: 60 × 80 in (152 × 203 cm), with a smooth printed face and a sherpa back in black, white or tan.

Machine wash cold on a gentle cycle and air dry.

Sizing is listed on each product page. You can also see our Size guide.

Sign in with the email address used for your orders to view your order history and saved addresses.

Yes. Members of our Rewards Program earn points and can turn them into rewards. Visit the Rewards Program page for details.